Privacy policy

Road Dog Care Company operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Road Dog Care Company is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit or debit card numbers, payment details, and transaction information.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including items viewed, purchased, or returned.

  • Communications with us including inquiries or messages sent to our team.

  • Device and usage information including your IP address, browser, device identifiers, and activity on our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through the Services (e.g., cookies and similar technologies).

  • From service providers who process data on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process your orders, manage your account, and customize your experience.

  • Marketing and Advertising: To send you marketing communications and show you advertisements that may be of interest to you on our website and other platforms.

  • Security and Fraud Prevention: To authenticate your account, secure payments, and detect or prevent fraud.

  • Communicating with You: To provide support, respond to inquiries, and send service-related notifications.

  • Legal Reasons: To comply with laws, respond to legal requests, and enforce our terms or policies.

Third Party Pixels and Cookies

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address.

We (or service providers on our behalf) may then send communications and marketing to these email addresses.

You may opt out of receiving this advertising by visiting:
https://www.smartrecognition.com/database-opt-out/

If you wish to opt out of email marketing from a specific brand that we work with, such as a customer of ours, you can click on the “opt-out” or “unsubscribe” link in the footer of any marketing email you receive.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other service providers who perform services on our behalf (e.g., payment processing, data analytics, fulfillment, and shipping).

  • With business and marketing partners, including online advertising and data partners, to provide marketing services and advertise to you. This may include cookies, ad beacons, or other technologies that track your interactions with our Services or emails.

  • When you consent or direct us to disclose certain information to third parties (for example, through integrations or social media tools).

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, legal obligation, or enforcement of our terms or policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and other third parties located outside your jurisdiction.

Shopify may use aggregated or anonymized data from your interactions across its merchant network for analytics and improvement purposes. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our Services may include links to other websites or online platforms operated by third parties. These sites are not controlled by us, and their privacy policies may differ. We encourage you to review their policies before submitting personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security and Retention of Your Information

We use reasonable safeguards to protect your information but cannot guarantee complete security. Retention periods depend on factors such as account status, legal obligations, and business needs.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, delete, correct, or transfer your personal information, and to opt out of targeted advertising.

You can exercise opt-out rights through our site or via Global Privacy Control.

You may also opt out of promotional emails by clicking the “unsubscribe” link in our messages.

Complaints

If you have concerns about how we process your personal information, you may contact us or your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country, including in the United States and Canada, relying on recognized legal mechanisms for data protection where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted here with a new “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:
dispatch@roaddogcare.com

4004 Estate Drive, Creedmoor, NC 27522, USA